HELP CENTER

In the confirmation email you received after placing your order, there is a tracking number. If you have deleted this email, please log in to your Tribe Equipment account and you will find your tracking number under the "orders" tab.

Using Tribe Equipment's sizing guide you can get a better idea of how each product fits. If the sizing guide isn't quite answering your questions, please contact customer support and we'll help you find the best fit.

At Tribe Equipment we make things as strong as possible. Our no-concessions approach to durability pushes the limits of fabrics and manufacturing technology. Our products are covered by a lifetime warranty of any manufacturing defects. Hands down we stand by the quality of the American workforce that proudly builds our products for you.

To start your warranty claim process please contact customer support. A customer service representative will respond with instructions on how to submit your claim, and resolve your warranty concern.

Not Included in Warranty

• Normal wear and tear
• Misuse or improper care
• Accidents resulting in rips, tears, burns and stains
• Fabric fading over time
• Natural breakdown of materials/laminations with age
• Incorrect laundering
• Second items
• Not the original owner and was not purchased directly from us
• Final sale items are not eligible for returns or exchanges or warranty replacements. These are items that are on the Sales page.
• Select Items that are out of stock are not available for a full warranty - select items can be swapped out for another product of similar make. Exclusions Apply.

Warranties (Process)

By law, garments sent in for warranty or repair must be clean; you must wash used garments before mailing. Dirty garments will be returned without a resolution of your return.

Please send repairs request inquiries to customer support and a customer service representative will respond and provide you instructions on how to submit your product. Repairs do take a few weeks to process and return to you, but our customer service representatives will be there every step of the way, to ensure you get back to the outdoors as soon as possible.

Repairs/Non-Warranty Services

Damage happens. We're here to help and get you back out there. Our partners are repair specialists in technical outdoor gear; they can fix almost anything and fix it to last. With over 30 years repairing outdoor gear they will get your gear back fast. That gives you more time in the field and less time waiting for your gear.

• Mail order repair: 2 to 4 weeks
• Laundry: 1 to 2 weeks

Pricing (Estimates and subject to change, plus shipping):

• Simple repairs: $20 - $50
• Detailed repairs: up to $200
• Specialty repairs/modifications: $200+

*If a warrantable item is discovered, there will be no charge for Service. Defect repair will be covered under warranty.
*Free Shipping is not Applicable for International Returns, Hawaii, Alaska, or APO addresses for repairs.

Refund Policy

Need to return an item? No worries, we're here to help! Your satisfaction with our products is our number one concern. We offer free returns and exchanges within 30 days of your purchase date.

• Final sale items are not eligible for returns or exchanges. These are items that are on the Sales page.
• Returned items must have tags still attached, and must be returned in original packaging.
• To be eligible for a return or exchange, your item must be unused, undamaged, and in the same condition that you received it.
• Customized products (corporate, second-hand) are not eligible for returns or exchanges.
• Gift cards are not eligible for returns or exchanges.

Domestic Return / Exchange Process

1. To begin your return/exchange, CLICK HERE.
2. You will be prompted to enter your email address and order number.
3. An authorization email will be sent with instructions on how to return or exchange your item(s), and get your items refunded, if applicable.
4. Follow the prompts and complete the form, then print out your free shipping label.
5. If for any reason you would like assistance with your return or exchange, please contact our Customer Service Team.

Orders to Alaska, Hawaii and APO Military Bases are not eligible for FREE Returns.

Once we receive your returned item(s), we will refund the original method of payment and/or send your exchange item(s). Please allow one billing cycle for credit card refunds to appear on your statement.

International Return / Exchange Process

International orders are NOT eligible for free returns or exchanges.

If you shipped your product internationally and desire to return or exchange your Tribe Equipment merchandise, please contact our Customer Service Team.

Processing Your Refund

Once we have received your returned item(s), we will perform an inspection. You will be notified via email that we have received your returned item(s). Once the inspection is complete, you will receive a status update for your refund – stating that it has been either rejected or approved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method - typically within 7 business days.

If rejected, your item will be sent back to the shipping address associated with the original order. If this address is different or has changed, please notify customer service at the beginning of your return process or change it on your Tribe Equipment account.